• Please review the following solutions to help troubleshoot or receive assistance with any technology need. If you would like to live chat to receive help please make sure to join the chat at the times listed below.

     
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    The Newark IT Department has scheduled times to assist students, families, and staff with laptops, iPads, connecting to the internet, and any other technology needs. Please join the live chat via link or phone number. Please know that when you join this call others may be on the call as well, this is not a private chat. We ask when you join the chat to mute your microphone before joining the call. 
     
    Every day, Monday through Friday
     
    10 AM - 11 AM
    3 PM - 4 PM
     
     
    To join the video meeting, click this link: https://meet.google.com/pju-bpzc-icn
    Otherwise, to join by phone, dial +1 260-799-1040 and enter this PIN: 664 104 673#

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    Make an in-person appointment with IT. Please read all details before booking an appointment.

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    Free Internet

    • Wayne Finger Lakes BOCES, 131 Drumlin Court, Newark - Anywhere on campus
    • Newark High School lower parking lot
    • Lincoln School parking lot

    Free WiFi. Mondays 10-12, Hi-Rise. Wednesdays 1-3, Windsong Terrace. Fridays 4-6, Driving Park Circle

    Both school locations have WiFi access points that connect to the school's network. We suggest staying in your car when connected to the access point. 

     

    Quick Links

    Find free WiFi access near you!

    Laptop Offsite Login Directions

    iPad Offsite Login Directions

     

    General Support

     

    Spectrum Logo

    How do I get free internet through Spectrum?

    You can get free internet through Spectrum if you have K-12 and/or college students living in your house and you're a new Spectrum customer. Installation is always free! Visit Spectrum's website for more details. 

     

    ATT logo

    My internet provider is AT&T, why can't I connect the school's device (laptop and iPad) to our WiFi?

    Currently we are experiencing problems with our devices connecting to AT&T routers and hotspots. At this time we don't have a fix, BOCES is working on this problem. You can connect to the school's network at the High School or at Lincoln School, see above for more information.

     

    Google Meet logo

    Google Meet, how do I use it?

    Here is a great website to learn everything about Google Meet! 

     

    Laptop Support

     

    Schedule an appointment logo

    My laptop is broken to the point I can't access school material.

    IT will be available every Wednesday from 12-2 at the High School. Please make an appointment with IT. 

     

    wifi logo

    My laptop won't connect to the internet outside of school.

    Please follow the Offsite Login directions. After following these directions and you are still not connected to the internet, please fill out this Form to notify IT of the problem. Our IT Department is working to get this problem resolved. 

     

    laptop logo

    I have a new laptop that I haven't fully setup, how do I set it up?

    The first time you log into a laptop, you need to be connected to the school's network. If you haven't logged into the laptop yet, please drive, and stay in your car, to the High School or Lincoln School (details below). If you have already logged into your laptop you can follow these directions to get it fully setup.

     

     date and time log

    My time and date are incorrect, how do I fix it?

    Please go to one of the access points located at the High School lower parking lot or at Lincoln School's parking lot and connect to the school's WiFi. The laptop must be connected back to the school's network to get this fixed. You can do this while staying in your car. Click the search bar at the bottom left of your computer and type the following

    gpupdate /force

    *There is a space between the 'gpupdate' and '/force/

    and press Enter. If this update doesn't correctly adjust the date/time go to the #NCSDLearns folder in the Start menu and select Time Settings and change the date/time.

     

    login logo

    I'm trying to log into my laptop but I'm receiving the message, "We can't sign you in with this credential because your domain isn't available."

    Your child has never signed into this laptop at school. Please go to the HS student parking lot (first parking lot on the left when entering from Peirson Ave) or to the Lincoln School parking lot and connect to the WiFi. WiFi access points have been installed so you can connect to the school's network without leaving your car. Once connected, log into the laptop and wait for it to fully load. Now you will be able to log into the laptop anywhere.

     

    charger logo  

    I lost my charger, how do I get a new one?

    At this time the IT Department does not have access to give out new chargers. We recommend purchasing one of these chargers. We have also found the Ninetendo Switch chargers work with school-issued laptops.  

     

    iPad Support

    My iPad won't connect to the internet outside of school.

    Please follow these directions. If the Mobile Login app has not appeared, please continue to keep the iPad connected to your WiFi.

     

    The Mobile Login app (jeep picture) has not appeared on the iPad.

    Please keep the iPad connected to your WiFi and wait for the Mobile Login app to appear. It may take awhile for it to appear. After it appears, follow these directions.

     

    Schoology Support

    I'm a parent, how do I access Schoology?

    If you have not created an account in Schoology and used the Parent Access Code, please email aaron.sweet@newarkcsd.org. Aaron Sweet will email you back the Parent Access Code and additional directions.